Effective Recognition For Call Center Agents

Yup, it feels good to be recognized for your job well done. Coping up with your daily, weekly and monthly metrics is not that easy. But did you ever feel that you were not recognized for all of your hard work? I believe it’s not all because of money (yeah because of hard times, it is, hehe.) that call center agents leave for another BPO company but maybe because of lack of recognition from the management. I got some ideas from the net on how to effectively recognize call center agents.

Managers sometimes use a recognition presentation as a time to talk about how far someone has come, or how they could have done even better. This is not the time or place. Comments must be positive and upbeat. It is also a time to point out specific behaviors that reinforces key values.

I noticed too often by the time an employee is recognized for a job well done, weeks if not months have passed. I think the closer the recognition to the actual performance the better.

Recognition is best presented in the employee’s work environment among peers. Invite the person’s team members and work friends to attend. One good idea is also doing it in your team building activities.

Recognize agents with a cash bonus. (Alright, I made the last one up. hehe)