CALLWORK COMICS

CALLWORK COMICS
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Monday, November 22, 2010

Magna Carta for Call Center Workers

The unprecedented growth of the call center or the BPO industry has employed Pinoy BPO workers nationwide and provided an opportunity for Filipinos to showcase their skills in a global setting setting without leaving home.

The Pinoy BPO workers made it a billion-dollar industry for the Philippine economy and deserves to have protection from abuses in the workplace.

Senator Miriam Defensor Santiago filed Senate Bill No. 2604 or Magna Carta for Call Center Workers Act to to guarantee a good working environment for every Pinoy BPO worker.

According to the Senator's website, the bill seeks to guarantee call center employees the following rights: the right to organize and join labor organizations; the right to a safe and healthy working environment; the right to at least a one hour continuous meal break in the middle of every eight hour shift; the right to privacy; safety for night shift employees; and the right to be informed of the terms and conditions of their contract.

I want to stress that there are more abuses are being committed by BPO employers. I'm particularly against training bonds, HMO coverage after six months, forced overtime and many more other issues.

I will continue to discuss these topics in the following months and I support the Senator in her bill to forward the rights of the Pinoy BPO workers.


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