CALLWORK COMICS

CALLWORK COMICS
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Monday, March 14, 2011

Retirement benefits for Pinoy BPO Workers urged

I have been in a few call centers for the past 5 years and I thought what if I stayed in just one company for that time span? I thought, what's the advantages or disadvantages, could have I stayed 5 continuous years?

I don't regret the fact that I joined multiple companies in the last 5 years as it enriched my learning and experience, which is irreplaceable.

Recently, a House Bill was created to mandate all BPOs in the Philippines to provide retirement benefits to emloyees who have served at least 5 years of continuous service and penalize the violators.

House Bill 04221 by Representative Gunigundo of Valenzuela is timely and appropriate. This will basically reward all the hard work of the Pinoy BPO workers and as they continue to do so, it would be beneficial to BPO companies because it will definitely cut attrition, once this becomes a law. Training new hires costs a lot for BPO companies.

One concern though is that some unscrupulous BPO companies may take the cost of the employees retirement pay from their employees' current benefits: freeze annual increases, remove allowances and adjusting night differential rates.

Nevertheless, I believe the Bill will be beneficial with specific safe guards from abuse in place. I strongly support this Bill and mabuhay to all Pinoy BPO workers!


Friday, March 11, 2011

Teletech now in Mandaluyong

Teletech is one of the largest BPO company in the Philippines today. I was once employed at the Cainta site before and it was fairly new in 2006.

It is interesting to note that Teletech was one of the few BPO companies that explored outside Metro Manila for Pinoy BPO workers. Current Teletech sites include Cainta, Lipa, Dumaguete, Bacolod, Bacoor, Iloilo, San Fernando, Sta. Rosa.

Now I believe that it is shifting back to concentrate in the NCR area for talents. Latest is Teletech in Makati (located in Ecoplaza Building) and now in Cybergate Plaza in Mandaluyong CIty.

Rumors also indicate that Teletech will have its presence felt in the UP-Ayala Technohub in the present year.


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