Teleperformance Takes Over Dell Pasay : Reactions

I compiled some of my Dell friends' reactions about the buy out. These selected comments are from Customer Care Senior Assistants, DOC Resolution Specialists, Trainers and Team Leaders:- gosh! nde ko pa nakukuha backpay ko dun ah. baka nabenta na rin, hehe- haha mag resign na kayo lahat!- All the changes in 2008 they made like tiering, creating new accounts like Canada, Midmarket et cetera which were supposed to flourish Dell Philippines ended up with a Grand-Slam fiasco.- kame we're not looking forward to anything special this year...no OT, no increase, no icp, no summer outing, no dell elite, nothing to motivate us to work our best...- Ok naman...

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Teleperformance Acquires Dell Pasay Call Center

Dell's move to sell its Pasay site came as a surprise but I have expected it to happen anytime soon. Because of the global financial crisis, revenues are down and many companies are forced to conserve cash and put in place cost saving measures to survive the crisis. But despite of this, Teleperformance, a global BPO company now seizes an opportunity and find the economic recession an advantage to grow its business.Dell Pasay which has estimated 1,000 employees will be absorbed by Teleperformance but Dell employees have the option to accept or reject the job offers expected to be made by Teleperformance. A separation or retention package will...

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Tips For a Worry-Free ATM transaction

The payroll ATM card. That’s where the moolah will be emanating from after working hard taking in calls. Hehe. I’m quite sure that you have experienced ATM woes and it's an inconvenience. So I gathered my personal tips to have a worry free ATM transaction every time.- Always keep your ATM card clean and protected from dust and scratches. I keep my ATM card in a plastic sleeve and keep it in a cool, dry place. Refrain from touching the magnetic strip at the back of your ATM, you may damage it and it’s usually 100 pesos for a card replacement, plus the hassle and delay for applying for a replacement.- Always transact in your own bank’s ATM. This...

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New Telus Site in Quezon City

The Araneta Center Cyber Park in Cubao is now transforming into a major BPO hub with the addition of another site for Telus International Philippines, formerly known as Ambergris Solutions. The BPO company specializes in inbound customer care and sales, market research and business process solutions for its North American clients covering consumer electronics, finance and telecommunications.The new site called "Telus House" has a maximum of 2,500 call center seats and currently employing 900. It's their fourth call center facility in the country. I believe that the Araneta Center cyber Park is very strategically located, and will be the next...

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Motif Inc. in Eastwood City Cyberpark

I noticed a half-page ad in the sunday edition of the Manila Bulletin for Motif Inc., that states it has 100 openings for Travel Specialists, 100 openings for CSR (voice and e-mail) and other positions. As I am always on the look out for new players in the Philippine BPO industry, I made this post to raise call center agents awareness that there’s a lot of opportunities for us out there. I do not encourage call center hopping but why stay if you are not happy with current call center company or management that only tells you to “auto-in”? hehe. Maybe by trying out these new companies, you can find a better match for your capabilities and be paid...

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March Agent of the Month: Aimee

Light and bubbly, that's how I will describe Aimee, our March Agent of the Month. This techie girl is a call center veteran and lets read on as she provides us a mind-boggling, in-depth analysis about her favorite flower. hehe! C'mon and lets discover what she have got to say and enjoy!Alex: You're from which call center? Aimee: Secret!Alex: And your account and role? Aimee: Service Desk / Technical Solution Specialist ... helping corporate end users to any technical related problems . . .Alex: Describe your company. Aimee: it's a great company! the management knows how to take care of their people, lots of benefits, bonuses, events, etc..plus...

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