Teleperformance Takes Over Dell Pasay : Reactions

I compiled some of my Dell friends' reactions about the buy out. These selected comments are from Customer Care Senior Assistants, DOC Resolution Specialists, Trainers and Team Leaders:

- gosh! nde ko pa nakukuha backpay ko dun ah. baka nabenta na rin, hehe

- haha mag resign na kayo lahat!

- All the changes in 2008 they made like tiering, creating new accounts like Canada, Midmarket et cetera which were supposed to flourish Dell Philippines ended up with a Grand-Slam fiasco.

- kame we're not looking forward to anything special this year...no OT, no increase, no icp, no summer outing, no dell elite, nothing to motivate us to work our best...

- Ok naman kami so far. Alisin na ATG dito sa QC, lipat sa HYD. Fully SMB na lang kami. Sensya na. Can't comment on it . . . even unofficial.

- I was shocked to hear that the Dell Pasay Facilities had been sold to Tele Performance. No prior notice had been given. ( I can’t say – in hindsight – that it was totally unexpected since rumors had been abounding. ) Anyway the sale of Dell Pasay shows that we aren’t secure in our position. BPO’s can always opt to reduce Dell’s costs by taking over its final site – Quezon City. It seems totally logical what with the deepening recession, that Dell should try to further squeeze more money out of a sale to a BPO, but the effect on employees like me has been – to say the least – morale destroying . Suddenly it’s every man for himself in a cynical business world where the only real modifier is still money.

- like a sinking ship..grabe sobrang dinemote nla ung mga taga Dellpasay...outsourced na cla and nde na dell badged..hehehe tingin ko lng that move is not a good impression for Dell..kc parang ang lumalabas mas stable pa ang outsource kaysa sa dell mismo.. Anyway, magre2sign na dn ako d2 eh..sa Wednesday hehehehe

Disclaimer: These comments doesn't necessarily reflect my opinion or views. hehe.

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Teleperformance Acquires Dell Pasay Call Center

Dell's move to sell its Pasay site came as a surprise but I have expected it to happen anytime soon. Because of the global financial crisis, revenues are down and many companies are forced to conserve cash and put in place cost saving measures to survive the crisis. But despite of this, Teleperformance, a global BPO company now seizes an opportunity and find the economic recession an advantage to grow its business.

Dell Pasay which has estimated 1,000 employees will be absorbed by Teleperformance but Dell employees have the option to accept or reject the job offers expected to be made by Teleperformance. A separation or retention package will be offered.

The way i see it, this event should be a chance for former Dell Pasay employees to see the wide horizon ahead of them. It's a matter of choice to move on armed with their wealth of expertise, or to accept change as it is. But as I've always advised my friends, don't be stopped dead on your tracks and move forward as...

There's lotsa opportunities out there! hehe.

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Tips For a Worry-Free ATM transaction

The payroll ATM card. That’s where the moolah will be emanating from after working hard taking in calls. Hehe. I’m quite sure that you have experienced ATM woes and it's an inconvenience. So I gathered my personal tips to have a worry free ATM transaction every time.

- Always keep your ATM card clean and protected from dust and scratches. I keep my ATM card in a plastic sleeve and keep it in a cool, dry place. Refrain from touching the magnetic strip at the back of your ATM, you may damage it and it’s usually 100 pesos for a card replacement, plus the hassle and delay for applying for a replacement.

- Always transact in your own bank’s ATM. This way you’re saved from the inter-bank transaction fees and you’re sure that you will not waste your time lining up then at the end, your ATM card cannot be supported by the machine.

- Always choose the option for a printed receipt for every transaction. It is very useful for information that you may need if a discrepancy arises from your ATM transaction. The receipt usually includes the time of the transaction, a transaction reference number and the ATM branch where you made the transaction.

- Always have a copy of the bank’s customer service hotline with you and call immediately if there’s any concern with your transaction.

- I never keep extra money in my ATM card since money is not generally safe there as hackers can always attack anytime. I withdraw all the cash and deposit the amount to my passbook savings account if I still don’t need it at that time. Better safe than sorry.

Happy Payday!!! Hehe.

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New Telus Site in Quezon City

The Araneta Center Cyber Park in Cubao is now transforming into a major BPO hub with the addition of another site for Telus International Philippines, formerly known as Ambergris Solutions. The BPO company specializes in inbound customer care and sales, market research and business process solutions for its North American clients covering consumer electronics, finance and telecommunications.

The new site called "Telus House" has a maximum of 2,500 call center seats and currently employing 900. It's their fourth call center facility in the country. I believe that the Araneta Center cyber Park is very strategically located, and will be the next preferred destination for BPO companies. All is good for the Philippine BPO industry the way I see it, and the 30% revenue growth projection by BPAP is very attainable.

Hi to all of my Telus agent friends out there hehe.

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Motif Inc. in Eastwood City Cyberpark

I noticed a half-page ad in the sunday edition of the Manila Bulletin for Motif Inc., that states it has 100 openings for Travel Specialists, 100 openings for CSR (voice and e-mail) and other positions. As I am always on the look out for new players in the Philippine BPO industry, I made this post to raise call center agents awareness that there’s a lot of opportunities for us out there. I do not encourage call center hopping but why stay if you are not happy with current call center company or management that only tells you to “auto-in”? hehe. Maybe by trying out these new companies, you can find a better match for your capabilities and be paid well accordingly. Got these info from the Motif website at http://www.motifinc.com:

About Motif

Motif is a people-driven business process outsourcing (BPO) firm that, since its founding in 2000, has never lost a client due to performance. Our clients include one of the largest online auction companies in the world, a major financial HR services company, and a leading U.S. travel company. We take pride in partnering with our clients to help them achieve unmatched quality and ongoing efficiency gains. Because we consistently deliver superior results, all our clients are referenceable.

Cool. Let's hope to see more BPO companies to open doors for us this year, because the more choices, the better. hehe.

For latest job postings for this company, please see BPO Jobs Central Link.

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March Agent of the Month: Aimee

Light and bubbly, that's how I will describe Aimee, our March Agent of the Month. This techie girl is a call center veteran and lets read on as she provides us a mind-boggling, in-depth analysis about her favorite flower. hehe! C'mon and lets discover what she have got to say and enjoy!

Alex: You're from which call center?

Aimee: Secret!

Alex: And your account and role?

Aimee: Service Desk / Technical Solution Specialist ... helping corporate end users to any technical related problems . . .

Alex: Describe your company.

Aimee: it's a great company! the management knows how to take care of their people, lots of benefits, bonuses, events, etc..plus it's a strong and a very well known company ;)

Alex: What do you like best in your job?

Aimee: pay, environment, friends and being with your special someone :) Having fun while working, the fulfillment of helping other people by going extra mile! (naks! =D)

Alex: what do you usually do on your breaks?

Aimee: either i eat, sleep, chat with my friends (oh yes we have IM! haha) or mag Email Spam!

Alex: Describe your perfect day at work.

Aimee: when all your calls are resolved, the customers you talking with are nice and understanding,,, when there's high avail, no pressure, more fun! hehehe

Alex: Can you give some advice to aspiring call center agents?

Aimee: If you think working in a call center is easy, think twice! It's a profession that other people misunderstood. You have to be flexible and you need to have a lot of patience. You need to be dedicated in whatever you do, not just because of the high pay but because you love whatever task you've been assigned to.

Alex: What is your favorite flower and why?

Aimee: my gosh pinahirapan ako ng tanong na toh! hahaha.... i'd say Cherry Blossom! ^^ why? coz it's pink! =D and you can only find this in Japan at unique xa and rare ...^_^

This is the equation of a successful call center career: It's patience + dedication = high pay. Keep up the good work, Aimee! and thanks for your advice.

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