Phobia is defined in Wikipedia as an irrational, intense and persistent fear of certain situations, activities, things, animals, or people. Is there such a thing called "call center phobia"?
I worked in a call center before that has a 10,000 pesos training bond. A training bond is an amount that you will have to pay to the company if you did not finish training or did not stay with the company fo at least 6 months. A wave mate went on AWOL during training, and was very afraid that he will hunted down by the company to ask him to pay or will not be able to work in another company again because of what he did. He was asking if NBI will reflect this if he will apply for an NBI clearance. He is now working in a giant retail company and still occasionally texts me about what if his current company founds out that he went on AWOL on first BPO job.
I had a text conversation with a friend recently who is used to be my wave mate in a call center. She resigned after transition training and went on AWOL at that time. Our text conversation went about our current jobs as she is now working for a utilities company. She is now proud to be as not a part of a BPO company and declared: "mas ok na 'to kesa magpayaman sa call center" I think she is now acting this way because of the harsh conditions we went through in that previous call center, and I explained that not all call center acounts are the same. She is firm in her conviction that even though her salary is much smaller and sometimes required to work 6 days a week she will not join any BPO company again.
My point of view of the matter is that BPO work may not be for everyone but I could stress enough that it may offer an opportunity that could uplift our lives financially and help our families. And for me, the more important thing here is to improve as an individual by facing our fears head on and survive the challenges of the Pinoy BPO industry.
1:16 PM
Alex
