Philippine BPO Industry Grows 21.7%

Canada-based research firm XMG Global new reports says that the Philippine BPO Industry grew by 21.7% to register US$7.3 billion in revenues by year-end. The Philippines as the third-best performing destination came in after India and China that registered revenues of US$48 billion and US$28 billion, respectively.

IT services sector moved slower and delays in expansion plans by major BPO players in the Philippines made the growth lower than the expected 24%.

It is very notable that we are in the far third in this report but I'm very optimistic that 2010 will be a record breaking year for the Philippine BPO industry and the new 2010 government administration will play a big role. So keep our hopes high fellow BPO workers as this will provide better opportunities for us and our families.

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Wipro Hires Employees for New Quezon City Site

Despite the difficulties of the global economic crisis, a new site for IT solutions and services leader, Wipro Technologies, will open a new site in Quezon City. An addition to the 45,000 square-foot Cebu facility that already employs close to 1,000 Pinoy BPO workers, the new site will be occupying half of Lucio Tan group’s Eton Cyberpod Centris building at the new urban development near the Edsa-Quezon Avenue intersection in Quezon City.

With the opening of the outsourcing hub, Wipro initially posted job openings for: Customer Service Associates, Deputy Manager / Manager for Talent Acquisition, Senior Executive for Talent Engagement and Development, Senior Executive for Finance.

This is an exciting new opportunity for us BPO workers to experience a brand new facility within a new modern central business district. It is also very accessible within the vicinity of Manila and Quezon City. Indian BPOs this year are in a roll and we are always ready- Pinoy BPO workers are always ready to showcase world-class skills in a global stage.

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Dell Acquires Perot Systems

Dell is planning big on diversification, with its $3.9 billion acquisition of Perot Systems. Eyeing Perot System's IT services market. The acquisition will compliment Dell's core PC and server business and Michael Dell said 'this acquisition makes great sense' as he believes Dell and Perot Systems would be able to grow faster when combined.

In the Philippine BPO scene, Dell International Services Philippines sold its Pasay facility to Teleperformance last March but retained its Quezon City facility which currently employs approximately 1,000 jobs. Dell International Services Philippines caters to U.S. and just recently, U.K. Dell customers, providing voice, e-mail and chat support.

The Perot Systems Manila center was officially inaugurated on March 21, 2007 and currently employs approximately 600 jobs in its Makati facilty. Perot's BPO services includes: Revenue Cycle Services for Healthcare Providers, Life Insurance Services and Engineering Outsourcing Services.

I believe this is a big boost to Dell's BPO capabilities with the Perot Systems integration and will certainly translate to more BPO jobs in the Philippines and a lot more exciting opportunities for us, Pinoy BPO workers when the global economic recession exits.

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Teletech Makati will be 2 New Sites

Yes, not one but two new Teletech sites in Makati will be inaugurated soon as an addition to the 12 existing delivery centers in the Philippines. The newest addition will be located at EcoPlaza Building in Don Chino Roces Extension and GT International Tower along Ayala Avenue.

It is very notable that Teletech was focused before on putting up sites outside the usual BPO hubs in the Philipines and reaped success as Teletech is now currently the largest BPO solutions provider in the country with an estimated workforce of 17,000 employees scattered over a dozen locations across the Philippines.

Teletech in EcoPlaza Building will have 300 seats for specialized back-office functions and shared services as the Philippine BPO sector is also now geared towards providing and developing non-voice BPO services.

Teletech in GT International Towers will have an Australian telecom account that will provide daytime shifts for its workforce.

Although the global financial crisis is still far from over, I am seeing that Teletech continues to seize the initiative and relentlessly takes advantage of opportunities to expand their business. Ultimately, the Philippine BPO market has made Teletech successful and they owe it to the talented Pinoy BPO workers.

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Work and Have Fun!

So now you got your bonus. What's the first thing that comes to your mind? Let me guess: Shopping? Bar hopping? A date? Or vacation? Maybe the amount may dictate your choice. Certainly they're all expensive. So let's say you'd pick a vacation. It could bring you all the way to Bora, the usual place to go (although I haven't been there yet), an enormous expense for an average guy on the street. But surely, vacation is a must. No need to explain why. The pressure is just too high we need it to survive! It can be a cheap ride to your village which is 7 kilometers away from downtown, after an hour ride from the city proper. You will reach your place with your head dizzy because of the winding road. And a trip to a splendid island after a long tiring travel to achieve your very first instant rest. It's a vacation that gives you time for yourself, family or friends.

It relieves your lungs and mind from the steaming filthy air on your way to work and from your nagging companions. It directs you to look at that horizon you love to watch. Then you begin to love the cool waters you used to bath when you were young. Nature has a purpose and being with it puts you and your mind back to the basics me life. All is with simplicity, easy to understand, sedentary. You enjoy. You laugh. And by the end of your day off, you're back to your seat. There comes the feeling of dissatisfaction at times. It's pretty natural but I'd like to insist this part that is often neglected. There should be a good balance in working and playing or resting. Would you wish to lengthen your vacation like a month or two, it will make you dull, or worse, you'll be fat. You don't exercise at all and you take more pleasure eating due to idleness. Your sense of motivation is weakened and you're likely to end up borrowing because you ran out of cash and not so much of a healthy life.

We need to work, it makes us a living. We need to play, it makes us alive. Then we got to have plenty of rest. It gives us energy. Those three things plays an important role for us to keep up. Work. Have fun. That's the way to go.

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