StarTek Inc. Call Center in Makati

Let's welcome another major player in our robust call center industry, and it reiterates that the Philippines is a preferred choice for BPO's.StarTek Incorporated is a Denver, Colorado-based, leading international service provider, which operates 21 call centers, all in North America. Its Makati City call center is StarTrek’s first overseas venture. In the news, President Gloria Macapagal-Arroyo led the ribbon-cutting ceremony of the StarTek contact center, last January 21 at the SM Cyberzone Building located between Jupiter street and Buendia Avenue in Makati City. Country Manager Susan Padley said that 400 customer care representatives are...

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Convergys in Glorietta 5 Makati

Just got the word that Convergys is now accepting applicants for its newest Glorietta 5 site. The new building is an eight-level structure at the old parking lot occupying the space in front of Hotel Intercontinental Manila and beside Rustan’s mall. Three floors of Glorietta 5 will have retail spaces spanning around 9,500 square meters, and the other five floors will have office spaces for Convergys. Here are the available jobs that might be worth of your attention:Senior Operations Managers-should have at least 2 years experience as an Operations Manager in an international call centerOperations Managers-should have at least 1 year experience...

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Callwork Comics in Sykes Asia - Robinsons Summit Makati

Since the November 2008 launch of Callwork Comics, it’s been selling like hotcakes! Now, let me show you some pictures of Sykes Asia - Robinsons Summit Makati agents enjoying Callwork Comics. Special thanks to their team manager, Jj. I enjoyed the jollyjeep breakfast hehe!Get your own copy of Callwork! You may text or call 0922-5626803 for free delive...

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Stream Global Services Call Center in SM North

This should be an additional proof that the call center industry in the Philippines remains strong, amidst the worldwide financial crisis. Few months ago, I happen to pass by from Monumento to MRT North station and noticed the big renovation job by SM North on its Annex building. Now, a US-based firm, Stream Global Services, formerly known as Global BPO Services Corp., is constructing a 1,500-seat facility at the sixth floor of the newly opened SM North Annex. Stream Global Services will start operating its facility this June, and saw this ad online: Jump into the Stream! Be part of the pioneer team in the newest call center to operate in Quezon...

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“Filipinoism”?

A lot of words that are considered “English” in the Philippines are actually not readily understandable by foreigners or non-Filipinos. It is a result of direct, literal translation from the Filipino language to English, and it is not always correct to do it that way. As call center agents we should practice more to be understood clearly by our customers and I got a partial list here that should help us avoid “Filipinoism” and improve on our communication skills.Most common Filipinoisms:Aircon – air conditioner; air-conditioning unit.Already – literal translation of “na”.Batches – use classes, teams, groups for people and batches for things.Bottomless...

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January Agent of the Month: Ruth

Let’s start the year right with a fresh face from the call center industry, and I'm glad to also share to you her different views about the job. I had a chat with Ruth, and she is After Call Blogs' Agent of the Month for January. hehe. Here are some of her candid answers to my queries.Alex: You’re from which call center?Ruth: IBM-DakshAlex: And your account and role?Ruth: Secret. No disclosure. hehe. online shopping.Alex: Describe your company.Ruth: My company is known all over the world because it is a computer brand. LOL. Can’t specify any other than that. (antok na ako eh huhu)Alex: What do you like best in your job?Ruth: Pay, friendly environment,...

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How to Handle Irate Customers

The inevitable in a call center job: irate customers. I can't help but laugh when I remember a co-worker used to tell his customers "restrain yourself, sir." hehe. This video may help us understand angry customers, and may also reduce our urge to release calls. ha...

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A Prosperous and Happy New Year Ahead of Us

It’s the first day of the year 2009 and there are lots of speculations about the year ahead, especially about the economy. It’s really easy to get confused to what people predict for this year but for your personal finances, it’s really only you who can make things happen for you, all for the better. Here are some things that I plan or continue to do this year 2009 and this may also help you formulate your own.Sell old stuff that I don’t need. Doing this will free your apartment of clutter and could generate some amount of cash that could go directly to your savings, or can be used to buy new useful stuff.Try to cut on cellphone expenditures....

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