Teleperformance Closes Dell Accounts in MOA

It's now the end of the line for former Dell MOA regular employees that were absorbed by Teleperformance last year as XPS support and Solution Station software support (formerly called Dell on Call) will cease operations by June 25th.

Agents affected will be on 'floating' status pending if other accounts are ready to train and admit them. I see this no pay scenario for the agents unnacceptable. Teleperformance acquired these Dell agents and retained their regular status because they are an asset to the company not a liability. These agents chose to stay and trusted Teleperformance to give them career stability. This company should pay these agents their compensation regardless and treat people like people and not as machines that is being set aside if they're not earning money from them.

Nevertheless, experiencing the evils of the industry will not dampen the spirits of the Pinoy BPO worker. Move on and forward!

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Local Outsourcing, Good or Bad?

While most of the outsourcing activities are coming from the US, some of our local companies have taken advantage of Pinoy BPO industry boom.

Popular local fastfood chains like Mcdonalds, Jolibee and Chowking have their 24-hour delivery hotlines centralized and are using call center services for these. It resulted to a better business for them because it made it easier to dispatch the order from the nearest branch and delivered promptly to the customer.

Local telecommunication giants have expanded their customer services and utilized call centers to answer their customers' inquiries. Banking is done better through a telebanker if one wants to avoid the long lines in bank branches.

While the benefits are there for the local companies to outsource, it not the case for local employees that were laid off because of outsourcing.

It has been reported that more than 3,000 Philippine Airline employees will be affected by the first round of retrenchments because of outsourcing catering, ground and call center services.

Retrenched employees will be given separation pay equal to a month’s salary for every year of service, but I think there's more to it than money. For the retrenched call center employees, a free comprehensive call center training should be given by PAL to prepare them to be competetive and possibly be hired in international call centers. I believe that PAL's moral responsibility is to make sure that their retrenched employees that have been loyal to them for many years, will be prepared to be absorbed by the rest of the Pinoy BPO industry.

Well, there's always two sides in a coin and I hope all best for us Pinoy BPO workers.

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The Elusive Pinoy BPO Job

It has been reported that out of 100 applicants, only 6 applicants passes to get the elusive Pinoy BPO job. This is a very poor rate considering that the jobs available in the Pinoy BPO industry is estimated to double as expected employment will be close to 1 million this year 2010 from 400,000 of last year. Here's my view of what's going on:

Poor College Education. It is an ongoing concern that is beleaguering our youth and hampers them from getting a job, not only in the Pinoy BPO industry but also in other fields. It is very annoying that these students are paying high tuition fees and when they graduate, they aren't even conversational in English. I don't believe that the Filipino youth lacks talent, but are only succumbed to the wrong belief that a piece of paper called a diploma will get a job easily. It is an advantage to be a graduate, but not an assurance. A skills-based education with rigid and updated techniques are a must to equip our youth for the workforce.

The Teleserye Mentality. I can't just think of any term, so I invented one. Media is a big business and the youth are deceived to believe that it is real life. Instead of wasting time watching pinoy reality shows, teleserye, koreanovela, chinovela and all other such alike, it is better to surf the net and take time to learn what's going on and be informed. The knowledge in the Internet is so vast and diverse and you use it for your own benefit and it is the future. TV will give you an addiction that will lead you to nowhere, so spend minimal time with it and don't be a couch potato.

Severe Lack of Government Support. I have been talking to call center job hunters and they say that they are very, very interested to learn to get employed only that they've been told that TESDA don't have the budget anymore lately and the supposed free call center trainings are stopped. This is a very clear reflection of what our present Government is. Now it's up to you to think and ask: what's up with this?

The Sharks are Everywhere. 100 hours of call center training? They'll ask for a fee and once they get your cash, your out on your own. Please don't entertain this unscrupulous businesses and think that they can even help you get a job. Everything can be done through hard work, determination and get the right people to help you. If the help you get is for free, without asking you for anything monetary or in favor, then you get the hint that they are the right people to help you.

Nevertheless, there is still hope. I urge my fellow Pinoy BPO workers to help others to get the Pinoy BPO job that will change their lives for the better. Please email your suggestions and reactions to info@pinoybpojournal.net. Thank you and see you around!

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We Started to Share!

It is a monumental first step for us in My Call to Share to be able to stage our very first project, the Free Call Center Seminar for Job Seekers. It is a start of something bigger, wider and ambitious: to be able to reach out to our community and share the knowledge that we have, without any monetary or financial gain in return. I can only imagine if a lot of people, especially Pinoy BPO workers would start sharing, put in some effort to help, it will make a lot of difference. Gandhi said: 'You must be the change you wish to see in the world'. And I believe that we at My Call to Share started the change, and we will relentlessly continue to make that change spread among us, Pinoy BPO workers. Thank you so much for your support and hope we will see you in our next activities!

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The Venue

After choosing from a number of locations, our first My Call to Share ( in collaboration with Pinoy BPO Journal Forums) Free Call Center Seminar for Job Seekers was finally decided to be held in Ortigas Center. I was cheerfully assisted by Celia Cruz, Librarian and Information Specialist of Ortigas Foundation Library, to reserve a seminar room for our project. I was convinced that the place was perfect for our lecture and is a very relaxed and cool place right in the heart of Ortigas.

I'm so excited as the trainees are! Please send your resumes now to freetraining@pinoybpojournal.net to register. We are not a recruitment agency and we are not affiliated with any BPO company nor represent them in any way.

See you!

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My Call to Share

My Call to Share 5-point Declaration:

1. We are a volunteer organization composed of Pinoy BPO Workers and have the will of self-determination. Never to receive monetary gains or favor from any political, religious or corporate entities and never be used for any political, corporate nor religious objectives.

2. We recognize that change is achievable if we act together and volunteering individual effort without asking for any money or favor in return.

3. We take pride to be a Filipino, aiming to culturally transform and to eliminate negative social practices that has been holding us back as a people to succeed.

4. We believe there is unity in diversity, never to discriminate people because of their sex, race or disability.

5. We will continuously share beneficial knowledge and give back to the community, and this is our main purpose and goal.

*****

I'm delighted to present the first project of My Call to Share and Pinoy BPO Journal Forums for 2010!

Free Call Center Seminar for Job Seekers

When: February 6, 2010 (Saturday)
Time: 9:00am - 2:00pm
Venue: Ortigas Foundation, 2/F Ortigas Building, Meralco Ave. Pasig City

We are all set to prove that WE WALK OUR TALK. Genuine service is that is POLITICS-FREE.

***Trainees will get FREE training manual, FREE English tutorial audio CD, FREE snacks.***

Interested participants may email their resume to freetraining@pinoybpojournal.net for evaluation.

Thank you so much for your support!

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