9:23 AM
Alex
While most of the outsourcing activities are coming from the US, some of our local companies have taken advantage of Pinoy BPO industry boom. Popular local fastfood chains like Mcdonalds, Jolibee and Chowking have their 24-hour delivery hotlines centralized and are using call center services for these. It resulted to a better business for them because it made it easier to dispatch the order from the nearest branch and delivered promptly to the customer.Local telecommunication giants have expanded their customer services and utilized call centers to answer their customers' inquiries. Banking is done better through a telebanker if one wants to avoid the long lines in bank branches.While the benefits are there for the local companies to outsource, it not the case for local employees that were...
