9:23 AM
Alex
While most of the outsourcing activities are coming from the US, some of our local companies have taken advantage of Pinoy BPO industry boom.
Popular local fastfood chains like Mcdonalds, Jolibee and Chowking have their 24-hour delivery hotlines centralized and are using call center services for these. It resulted to a better business for them because it made it easier to dispatch the order from the nearest branch and delivered promptly to the customer.
Local telecommunication giants have expanded their customer services and utilized call centers to answer their customers' inquiries. Banking is done better through a telebanker if one wants to avoid the long lines in bank branches.
While the benefits are there for the local companies to outsource, it not the case for local employees that were laid off because of outsourcing.
It has been reported that more than 3,000 Philippine Airline employees will be affected by the first round of retrenchments because of outsourcing catering, ground and call center services.
Retrenched employees will be given separation pay equal to a month’s salary for every year of service, but I think there's more to it than money. For the retrenched call center employees, a free comprehensive call center training should be given by PAL to prepare them to be competetive and possibly be hired in international call centers. I believe that PAL's moral responsibility is to make sure that their retrenched employees that have been loyal to them for many years, will be prepared to be absorbed by the rest of the Pinoy BPO industry.
Well, there's always two sides in a coin and I hope all best for us Pinoy BPO workers.
Popular local fastfood chains like Mcdonalds, Jolibee and Chowking have their 24-hour delivery hotlines centralized and are using call center services for these. It resulted to a better business for them because it made it easier to dispatch the order from the nearest branch and delivered promptly to the customer.
Local telecommunication giants have expanded their customer services and utilized call centers to answer their customers' inquiries. Banking is done better through a telebanker if one wants to avoid the long lines in bank branches.
While the benefits are there for the local companies to outsource, it not the case for local employees that were laid off because of outsourcing.
It has been reported that more than 3,000 Philippine Airline employees will be affected by the first round of retrenchments because of outsourcing catering, ground and call center services.
Retrenched employees will be given separation pay equal to a month’s salary for every year of service, but I think there's more to it than money. For the retrenched call center employees, a free comprehensive call center training should be given by PAL to prepare them to be competetive and possibly be hired in international call centers. I believe that PAL's moral responsibility is to make sure that their retrenched employees that have been loyal to them for many years, will be prepared to be absorbed by the rest of the Pinoy BPO industry.
Well, there's always two sides in a coin and I hope all best for us Pinoy BPO workers.
