What is The Call of Call Center Agents?

This is in response to the privilege speech of Rep. Raymond “Mong” Palatino in the House of Representatives last August 17.This speech may be in a way an eye opener for people outside of the realms of the BPO industry, but I’m disappointed that it lacks proposals of concrete, temporary or permanent solutions to the problems outlined in his speech. It is also not informative and helpful in any way for us BPO workers.The PHP15,000 basic pay is indeed above the usual entry level jobs available locally but pay on other offshore destinations are well above our rates here. This is may be due to market forces, as cheap but skilled labor draws BPO investors...

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The Stream Global and eTelecare Merger

May be the biggest BPO industry deal since the ClientLogic-Sitel merger, Stream Global and eTelecare will combine for a 26,000-strong workforce that will span 50 solution centers located in North America, Europe, the Philippines, Latin America, India, the Middle East and Africa.Ayala Corp. owns eTelecare through it's BPO investment company LiveIt and Stream Global is a premium provider of customer care and business process outsourcing services, a global firm that is a publicly listed company in the United States. (NYSE/AMEX:OOO)The company will operate under the Stream Global Services name globally, and under the eTelecare brand in the Philippines....

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Global Rankings of the Most Attractive BPO Destinations

Based on global management consulting firm A.T. Kearney’s Global Services Location Index (GSLI) latest edition, the Philippines ranked 7th (with a previous rank of 8th) most attractive offshoring destination. I believe this is based on several weighted factors and the three main categories are: financial attractiveness, people and skills availability and business environment.In the financial attractiveness aspect, I believe BPO employees are still in the lower end, based on salaries being paid compared to our competitors. Chatting with a friend from Hyderabad, India, she receives INR 18,000 basic pay plus allowances and a carpool incentive working...

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