Pacquiao - Hatton Showdown on May 2

It's dubbed as The Battle of East and West, and I believe Pacquiao is again on the road for glory! Let's watch the 24/7 HBO Episode 2, part 1 of 3 . Mabuhay ka Manny!

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April Agent of the Month - Anne

Working in a call center is a challenging job but it's a place like home for Anne, our Agent of the Month for April. Read on and enjoy!

Alex: You’re from which call center?
Anne: Etelecare Global Solutions

Alex: And your account and role?

Anne: I am a Technical Support Rep for Dell Small & Medium Business (SMB) Dept.

Alex: Describe your company.

Anne: Im not really good in describing things especially places but I think, Im working in one of the best BPO Companies. The company itself has a lot to offer not just for its employees but also to the outside world. Every now and then, there's GA's to discuss what's going on with the company. There's always recognition for Employees. There's surveys to improve not just the facilities but the communication for the employees too. There's always freebies, games and events where we can participate for camaraderie. Nice working environment. All in all, I can say that the company itself is recreational and productive for the development and growth of one another.

Alex: What do you like best in your job?

Anne: maybe when Im educating people and encouraging them about what they can do to atleast make better use of their computers. we all know that not all americans are knowledgeable about computers. and so its fulfilling when you perform your job well plus you get a satisfied customer with your service.

Alex: What do you usually do on your breaks?
Anne: I just normally go to the restroom or to the pantry to eat. if not, during my 15 minute break, i just finish some logs and/or check other things that I might have missed during my calls.

Alex: Describe your perfect day at work.

Anne: There's no such thing as perfect. But I think, I can say its a better day if Im hitting the target AHT, Sales, and other metrics for my stats. :)

Alex: Can you give some advice to aspiring call center agents?

Anne: Do your job. Hit it right. And dont give up!

Alex: If you are given a chance to live in an another planet in the solar system, which planet will you choose and why?
Anne: I dont think I would want to live in another planet. Maybe in another country. There's still no place like home. :)

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ACE Global Makes More Out Of The Financial Crisis

The worsening global financial crisis has proved to make more business for the U.S.- based Associated Creditor’s Exchange Global, a BPO firm in One World Square Building in McKinley Hill, Fort Bonifacio,Taguig City which houses 300 call center agents at present.

ACE Global's clients are U.S. banks and mortgage firms and ACE Global provides services for resolution of debt and collection issues. Currently, its operating centers are located in Phoenix, Arizona, Costa Rica and the Philippines.

As these financial companies are looking them to handle more delinquent accounts, ACE's facility in Taguig will definitely increase their number of seats, creating more jobs.

I'm optimistic that the Philippines will be the destination of choice for BPO's in 2009, because amidst the global recession, the Philippine BPO industry remains to be a bright spot in the economy.

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