How tiring is it to work on the night shift? Well I've been on the "graveyard shift" for almost 3 years straight and I would really would still wish to have a "normal day job". But because I earn more by working night time, then I chose to be in these unholy working hours. hehe! But recently I noticed more and more Australian or New Zealand call center accounts are becoming available for call center agents. Thus, providing a day-time version of our beloved work as a choice.
According to the news:
Telecom Corp., New Zealand's largest telephone company, will move an additional 250 call-center jobs to the Philippines over the next 18 months to reduce costs.
Manila will house 700 call center jobs for Telecom, while 1,600 positions will remain in New Zealand after the restructure, the Auckland-based company said in an e-mailed statement.
Telecom is cutting costs to arrest a slide in profits amid increased competition and the expense of meeting a government directive to separate into three units. A year of trials meant Telecom will retain about 550 residential call center positions in New Zealand even as it shifts positions to the Philippines.
The trial showed that offshore staff delivered strong results in areas where specific technical knowledge was important. About 155 jobs supporting the high-speed Internet service will be moved.
Well, this development is more than welcome, as the Philippines proves that it has become a premier destination for Australian, New Zealand call center businesses.
11:14 AM
Alex
AHN Media is a leading provider of news, weather, and other content for web sites, wireless, digital signage, interactive applications, broadcast and print use. I was "interviewed" by Ms. Kris Alingod and was asked to provide comments on the Philiipine BPO industry the way I see it, and what will be effect of the global financial crisis on the Philippine's "sunshine industry". Special thanks to Lexie and forums.pinoycallcenter.com.
