March Agent of the Month: Aimee

Light and bubbly, that's how I will describe Aimee, our March Agent of the Month. This techie girl is a call center veteran and lets read on as she provides us a mind-boggling, in-depth analysis about her favorite flower. hehe! C'mon and lets discover what she have got to say and enjoy!

Alex: You're from which call center?

Aimee: Secret!

Alex: And your account and role?

Aimee: Service Desk / Technical Solution Specialist ... helping corporate end users to any technical related problems . . .

Alex: Describe your company.

Aimee: it's a great company! the management knows how to take care of their people, lots of benefits, bonuses, events, etc..plus it's a strong and a very well known company ;)

Alex: What do you like best in your job?

Aimee: pay, environment, friends and being with your special someone :) Having fun while working, the fulfillment of helping other people by going extra mile! (naks! =D)

Alex: what do you usually do on your breaks?

Aimee: either i eat, sleep, chat with my friends (oh yes we have IM! haha) or mag Email Spam!

Alex: Describe your perfect day at work.

Aimee: when all your calls are resolved, the customers you talking with are nice and understanding,,, when there's high avail, no pressure, more fun! hehehe

Alex: Can you give some advice to aspiring call center agents?

Aimee: If you think working in a call center is easy, think twice! It's a profession that other people misunderstood. You have to be flexible and you need to have a lot of patience. You need to be dedicated in whatever you do, not just because of the high pay but because you love whatever task you've been assigned to.

Alex: What is your favorite flower and why?

Aimee: my gosh pinahirapan ako ng tanong na toh! hahaha.... i'd say Cherry Blossom! ^^ why? coz it's pink! =D and you can only find this in Japan at unique xa and rare ...^_^

This is the equation of a successful call center career: It's patience + dedication = high pay. Keep up the good work, Aimee! and thanks for your advice.