BPO Investments Outside US

There's a lot of apprehensions about the House Bill (HB) No. 3596, the “Call Center and Consumers Protection Bill” in the US, that may affect the Philippine BPO industry. The measure aims to bring back call center jobs to the US, as it continues to experience job creation problems.

I would like to see the Pinoy BPO industry to expand to other outsourcing locators from Europe and Australia to greatly reduce the effect of the law if signed by President Obama. Recently, the Cebu Investment and Promotions Center (CIPC) has partnered with the European Chamber of Commerce in the Philippines (ECCP) to attract outsourcing investments from the European zone. This is a good move to try and tap new BPO businesses from the Eurozone.

Australian accounts are also rising in popularity in the Pinoy BPO industry as time difference is not that far from the Philippines, therefore giving a chance for our Pinoy BPO workers to work during the daytime. That's a great motivation for work, being a "normal" person again after battling the night shift for years.

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Aegis Launches New Building in Cebu

Cebu City again welcomed a new infrastructure to its booming BPO industry: the new Aegis Tower- a P2-billion building located in within Cebu’s AsiaTown IT Park. Unlike other call centers that lease, Aegis actually purchased land to build their own site.

This will add 3,000 more jobs to Cebuanos and will definitely also attract other workers from the Visayas region.

Aegis, a subsidiary of India's Essar Group bought PeopleSupport in the Philippines last 2008 for $250 million.

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APAC Customer Services to be acquired and merged with NCO Group

One Equity Partners, the private investment arm of JPMorgan Chase & Co. will acquire 100% of APAC, through an all-cash transaction. Since One Equity is also the majority owner of NCO Group, Inc., the merging of the two BPOs will be imminent, as Tom Kichler, Managing Director at One Equity Partners said. "We are excited about investing behind the growth of these two great businesses.

APAC sites are currently located in Cubao, Alabang and in Palo, Leyte. NCO Group has it's Quezon City, Taguig and Marikina sites.

Now this is an interesting merger and a brand-new opportunity for the Pinoy BPO workers to consider establishing their careers with this development.

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Stellar Global will open new site in Eastwood

Stellar Global is soon to open its newest site in Eastwood, Quezon City investing P200 million in this facility. It will be housed at the 22nd to 24th floors of the 34-storey MDC 100 Bldg. and also occupying a part of the ground floor for employee recruitment.

Stellar Global Philippines is a joint venture company owned by an Australian business process outsourcing firm, Stellar Global and Philippine publicly listed company Paxy’s Inc, which was the former owners of Advanced Contact Solutions.

Stellar Global will be housing their airline and energy accounts in the new site which will do voice and non-voice services. An expected 1,000 seats will be filled in this new site. Stellar Global's Cubao facility already has more than 1,500 employees.

Pinoy BPO workers will definitely benefit from this new site and as there will be more daytime BPO jobs available!

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Teleperformance in Cebu

Another major BPO company establishes it presence in the Visayas as Teleperformance Cebu marks the company’s ninth site in the Philippines. The new site will be located in Ayala Business Park and will be equipped with sizable 1,000 workstations.

According from people that were applying for an agent job in this new TP site, the salary offer they got is comparable to TP Metro Manila and the 3,000-peso attendance bonus was also offered.

With this new development, Pinoy BPO workers might consider Cebu City as their new home! I call it as a vacation and workplace destination in one.

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SM and Robinsons invests in more BPO buildings

Pasay and Ortigas have become major BPO hubs in the Philippines and continuous development of these areas for BPO business occupancy is the proof. SM and Robinsons are erecting new buildings:

SM Land Commercial Properties Group's TwoE-comCenter in Pasay City, the second in a series of four buildings geared toward BPOs and IT occupancy, is scheduled to be completed by the fourth quarter of 2011 and fully operational by the first quarter of 2012.

Two buildings, Cyberscape One ( 23-stories) and Cyberscape Two (36-stories), will expand Robinsons Land Corporation in Ortigas Center. It is expected to be completed by middle of 2013.

We are to benefit for this, Pinoy BPO workers, to have lots of opportunity to find suitable work location and BPOs will fill in these new buildings for their new or expansion sites.

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